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Frequently Ask Question
1. How does your order process work?
When buying cryptocurrency
- Order opened with our team
- You provide a receipt that you have sent us the funds, usually with a photo of the transaction
- Price locked in and trade executed
- Funds clear on our end (typically within 1 – 3 business days depending on crypto times)
- Coins are released to your nominated wallet
2. What are your prices based on?
We determine the price for the cryptocurrencies in the most fair way possible – using the highest liquidity exchanges as global benchmarks.
- Bitcoin’s price is determined by an average of the highest liquidity exchanges globally
- For other cryptocurrencies, the price is based on the exchange with the largest trading volume
- To reward frequent clients, our variable fee rate decreases as your trading volume with us increases.
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3. How do I become a verified client?
Once you become a verified client, you will have access to all of Eiffel Investment Global Investments products and services. Verify your profile by uploading clear colour copies (mobile photo or a scan) of the following documents:
- Proof of identity – passport, national identity card or driving license (if your identification document also states your correct residential address, then an additional proof of address document may not be required.)
- Proof of address – utility bill. Examples of documents which can be provided are:
- Water/gas/electric/internet/telephone bill.
- Residency certificate or tenancy contract.
4. What deposit/withdrawal methods do you offer?
Eiffel Investment Global offers a variety of cryptocurrency payment methods including Bitcoin, Bitcoin Cash and Ethereum. You should note that we do not accept cash deposits.
5. Where can I find the status of my deposit/withdrawal/internal transfer?
You can find full details on your transactions in Eiffel Investment Global by following the steps below.
- Go to ‘My Transfers’.
- Find the relevant transaction.
- Click on the transaction ID number.
6. How does joint account work?
Creating a joint account means having a mutual understanding between two or more parties in investing in one of our esteemed portfolios. Both parties must have agreed on the percentage (ROI%) he or she would receive at the end of each investment.
Note: Pending debt by any party gets a limited time of three (3) months to pay up hence, the account would be suspended till debt is paid. This is to ensure income stability
7. When can I withdraw?
Withdrawal fees can be taken before or after withdrawals depending on the investment plan,the Eiffel Investment Global will always notify you of the rules with your investment plan.